At Hover Heart® Mini Bike, Dirt Quad, Mini Chopper, we take your privacy seriously. This privacy policy describes how we collect, use, and share information about you when you visit our website or make a purchase from us.
Information We Collect
We collect information about you in two ways: directly from your input and automatically through website use. Information we collect directly relates to your purchase or account on our website. Automatic information involves data we collect by tracking website usage.
The types of information we collect directly or automatically include:
- Contact details such as your name, email address, phone number, and mailing address. We collect this when you create an account, make a purchase, contact us via email, etc.
- Payment information such as your debit/credit card number, security code, and billing address. We collect this when you make a purchase from our website.
- Website activity including your IP address, pages you visit, links you click, files you download, and more. We collect this automatically through cookies, web beacons, and other website tracking technologies.
- Account information including your username, profile photo, wishlist, order history, and other details related to your account on our website.
- Communications such as emails, chats, or phone calls between you and our customer service team. We may monitor and record these conversations for training and quality assurance purposes.
How We Use Your Information
We use your information for a variety of purposes, including:
- Fulfilling your orders including processing payments, delivering products, and providing related customer service.
- Administering your account such as verifying your identity, communicating with you about your account, and providing requested information and changes.
- Improving our products and services by monitoring website metrics, trends, and usage patterns in order to optimize the customer experience.
- Marketing and advertising through email newsletters, social media ads, and other channels. You can control whether we use your info for these purposes (see ‘Your Choices’ below).
- Security and legal compliance by detecting and preventing fraud, complying with all legal obligations, and enforcing our terms of service.
How We Share Your Information
We may share your personal information in the following circumstances:
- Third party service providers. We work with other companies to provide website hosting, order fulfillment, payment processing, advertising, and other services. These providers have access to customer data needed to perform their functions but are prohibited from using that data for other purposes.
- Business transfers. If we are involved in a reorganization, merger, acquisition, bankruptcy, or sale of our assets, customer information may be transferred as part of that deal. We will notify you if such an event requires your data to be transferred and/or subject to a different privacy policy.
- Law enforcement, regulators, and other parties for security purposes, to comply with the law, or in other cases of business necessity.
Data Security
We use appropriate technical and organizational safeguards to protect your personal information. All data is stored on secure servers and we restrict access through firewalls, passwords, and other safeguards.
While we work hard to protect your privacy, no system can be completely secure. We cannot guarantee the security of information transmitted to or from our website. You submit information at your own risk.
Data Retention
We retain personal information only as long as needed to fulfill business purposes or comply with the law. When we no longer have a legitimate need to process your information, we will delete or anonymize your data. Please contact us if you would like us to delete your personal information.
Children’s Privacy
Our website is not directed to children under 18. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with information without parental consent, please contact us so that we can take appropriate action.
Your Choices
You have certain choices about how we use your information:
- Account settings. You may access, correct, or update your profile and account information anytime by logging into your online account.
- Email preferences. You can opt out of receiving marketing emails from us by clicking ‘unsubscribe’ at the bottom of any email. This will not stop service emails related to your account.
- Direct communication. Contact us via phone, email, or postal mail to make requests related to your personal information.
- Cookies. Your browser settings allow you to block and delete cookies. Note that this may cause some website features to stop working.
- Advertising. You may opt out of receiving interest-based advertising from advertisers and ad networks that are members of the Network Advertising Initiative by clicking here.
- Do Not Track. Most browsers let you enable ‘Do Not Track’ to tell websites you do not want your activity tracked. We do not respond to Do Not Track requests at this time.
Third Party Websites
Our website may contain links to other sites such as social media that we do not control. If you click on a third party link, you will be taken to that platform’s website where your activity will be governed by their policies.
We are not responsible for the privacy practices of third party websites. You should review the privacy policies of any platform before providing them with personal information.
International Data Transfers
We are based in the United States and all information collected from you is stored and processed in the U.S.
If you reside outside the U.S., please understand that any information we collect will be transferred to and processed in the U.S. By using our website or providing us with your information, you consent to this transfer and processing.
Changes to this Policy
We may update this privacy policy from time to time. If we make significant changes, we will notify you through the website or by email prior to the changes taking effect.
We encourage you to periodically review this page for the latest on our privacy practices.
Contact Us
If you have any questions about this privacy policy or our treatment of your personal information, please contact us at:
- By Email: [email protected]
- By Phone: (555) 123-4567
- By Mail: Hover Heart® Mini Bike, Dirt Quad, Mini Chopper LLC, 123 Main St, Anytown, CA 12345, United States
Additional Disclosures for California Residents
The California Consumer Privacy Act (CCPA) provides certain rights for California residents. This section explains those rights and how they apply to you.
Your Rights Under the CCPA
Under the CCPA, California residents have the following rights:
- Right to Know. You may request any of the following information about how we have collected and used your personal information over the past 12 months:
- Specific pieces of personal information we have collected
- Categories of personal information collected
- Categories of sources of that information
- Categories of third parties with whom we share that information
- Categories of personal information sold or disclosed for a business purpose
- Categories of third parties to whom the information was sold or disclosed
- The business or commercial purpose of collecting or selling personal information
- Right to Request Deletion. You may request that we and any service providers delete any of your personal information that we have collected.
- Right to Non-Discrimination. You have the right to exercise any of these rights without suffering discrimination. We will not deny you goods or services, charge you different rates, or provide you with a lower quality of goods and services if you exercise your rights under the CCPA.
How to Exercise Your Rights
To exercise your CCPA data rights, you or your authorized agent may contact us by:
- Email: [email protected]
- Phone: (555) 123-4567
- Postal Mail: Hover Heart® Mini Bike, Dirt Quad, Mini Chopper LLC, 123 Main St, Anytown, CA 12345, United States
In your request, you must specify which right you are seeking to exercise and the scope of the request. For example, if you would like access to specific pieces of information, you must say so in your request.
We must verify your identify before fulfilling your request. To verify identity, we will generally match the identifying information provided in your request with the information we maintain about you. In some cases, we may also request additional identifying details if we cannot verify you with the information on hand.
You may designate an authorized agent to submit requests on your behalf by having the authorized agent demonstrate proper power of attorney documentation to act on your behalf and verifying the authorized agent’s identity directly.
Additional California Statement
The categories of sources from which we collect personal information and our business purposes for using and sharing that information are described in detail in the ‘Information We Collect’ and ‘How We Use Your Information’ sections above. We do not sell or share your personal information with third parties for their marketing purposes.
Contact for More Information
If you have any questions or concerns regarding our privacy practices and your rights under the CCPA, you may contact us using the information above.